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Recruitment : AIASL Passenger Service Agent

ANDHRA PRADESH, ASSAM, ARUNACHAL PRADESH, BIHAR, GUJRAT, HARYANA, HIMACHAL PRADESH, JAMMU & KASHMIR, KARNATAKA, KERALA, MADHYA PRADESH, MAHARASHTRA, MANIPUR, MEGHALAYA, MIZORAM, NAGALAND, ORISSA, PUNJAB, RAJASTHAN, SIKKIM, TAMIL NADU, TRIPURA, UTTAR PRADESH, WEST BENGAL, DELHI, GOA, PONDICHERY, LAKSHDWEEP, DAMAN & DIU, DADRA & NAGAR, CHANDIGARH, ANDAMAN & NICOBAR, UTTARANCHAL, JHARKHAND, CHATTISGARH, TELANGANA,

Qualification:Bachelors Degree

₹12000/-

Last date for Apply:03-Feb-2024

Study Material

We are Working on it.

Exam Syllabus

1. Customer Service and Communication Skills: Understanding customer service principles Effective communication skills Dealing with passenger queries and concerns 2. Aviation Industry Knowledge: Basics of the aviation industry Airline codes and terminology Airport operations and procedures 3. Security and Safety Procedures: Knowledge of security protocols at airports Understanding safety regulations and procedures Emergency response and evacuation procedures 4. Check-in and Boarding Processes: Passenger check-in procedures Boarding gate operations Baggage handling and regulations 5. Computer Proficiency: Basic computer skills Familiarity with reservation systems (if applicable) 6. Numerical and Reasoning Abilities: Basic numerical aptitude Logical reasoning skills 7. General Awareness: Current affairs General knowledge about the airline industry Awareness of global and national events 8. Physical Fitness and Medical Standards: Meeting the physical fitness requirements specified for the role Complying with any medical standards set by the aviation authority

Exam prepration PDF

  1. 1 :- Official Notification and Syllabus:

    • Start by carefully reading the official recruitment notification provided by AIASL. It will contain essential details, including eligibility criteria, exam pattern, syllabus, and other relevant information.

  2. 2 :- Airport and Aviation Industry Knowledge:

    • Familiarize yourself with the basics of the aviation industry, airport operations, and the role of a Passenger Service Agent. You can find relevant information in books related to aviation management or online resources.

  3. 3 :- Customer Service Skills:

    • Since the position involves interacting with passengers, focus on improving your customer service skills. Books on effective communication and customer service can be beneficial.

  4. 4 :- General Aptitude and Reasoning:

    • Many recruitment exams include sections on general aptitude and reasoning. Practice from books like R.S. Aggarwal or online platforms that offer aptitude and reasoning practice tests.

  5. 5 :- English Language Proficiency:

    • Strengthen your English language skills, as communication is a crucial aspect of the role. Focus on grammar, vocabulary, and comprehension. English language learning apps or websites can be helpful.

  6. 6 :- Current Affairs:

    • Stay updated on current affairs, especially those related to the aviation industry and general knowledge. Newspapers, magazines, and online news portals can be valuable sources.

  7. 7 :- Mock Tests and Practice Sets:

    • Utilize online platforms that offer mock tests and practice sets for similar positions. This will help you get familiar with the exam pattern and assess your readiness.

  8. 8 :- Interview Preparation:

    • If there is an interview round, prepare for common interview questions, especially those related to customer service, problem-solving, and your understanding of the aviation industry.
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